This Privacy Policy describes how Ramblers UK Guided Hikes ("we," "us," or "our") collects, uses, and shares personal information of users of our site. We are committed to protecting your privacy and ensuring the security of your personal information. This policy is effective immediately.
What Information We Collect
We collect the following types of information:
Information You Provide Directly: This includes information you provide when you book a tour, workshop, or event; create an account; subscribe to our newsletter; participate in surveys or contests; or contact us with inquiries. This information may include your name, email address, phone number, postal address, age (where relevant for tour suitability), emergency contact information, hiking experience level, and any dietary restrictions or medical conditions that may affect your participation in our activities.
Payment Information: When you make a purchase through our site, we collect payment information necessary to process your transaction. This may include your credit card number, billing address, and other related payment details. Payment processing is handled by secure, third-party payment processors, and we do not directly store your full credit card information on our servers.
Automatically Collected Information: When you visit our site, we automatically collect certain information about your device and browsing activity. This may include your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We may use cookies, web beacons, and other tracking technologies to collect this information.
Location Information: We may collect location information when you use our site, especially if you are booking a hiking tour in a specific area. This information helps us to provide relevant tour options and improve your experience.
How We Use Your Information
We use your information for the following purposes:
Providing and Improving Our Services: To process your bookings, manage your account, provide customer support, and improve our site and services.
Personalization: To personalize your experience on our site, such as recommending tours or workshops that may be of interest to you.
Communication: To communicate with you about your bookings, updates to our services, promotional offers, and other news.
Marketing: To send you marketing materials, such as newsletters and promotional emails. You can opt-out of receiving these communications at any time.
Legal Compliance: To comply with applicable laws and regulations, including responding to legal requests and preventing fraud.
Safety and Security: To protect the safety and security of our users and our business, including investigating and preventing fraud, abuse, and other harmful activity.
Sharing Your Information
We may share your information with the following categories of recipients:
Service Providers: We may share your information with third-party service providers who help us operate our business, such as payment processors, email marketing providers, website hosting providers, and analytics providers. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
Business Partners: If you book a tour or workshop that is co-hosted with a business partner, we may share your information with that partner to facilitate the event.
Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, such as a subpoena or court order.
Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
Using encryption to protect sensitive information transmitted online.
Storing your information on secure servers.
Limiting access to your information to authorized personnel only.
Regularly monitoring our systems for security vulnerabilities.
However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
Your Rights
Under GDPR and other applicable laws, you have certain rights regarding your personal information, including:
Access: You have the right to access the personal information we hold about you.
Rectification: You have the right to request that we correct any inaccurate or incomplete information.
Erasure: You have the right to request that we delete your personal information.
Restriction: You have the right to restrict the processing of your personal information.
Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller.
Objection: You have the right to object to the processing of your personal information.
To exercise these rights, please contact us at:
Ramblers UK Guided Hikes
14 Hilltop Avenue,
Sheffield, South Yorkshire,
S10 2TN
United Kingdom
We will respond to your request within a reasonable timeframe.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Cookies and Other Tracking Technologies
We use cookies and other tracking technologies to collect information about your browsing activity on our site. You can control the use of cookies through your browser settings.
Links to Other Websites
Our site may contain links to other websites that are not owned or controlled by us. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any websites you visit.
Children's Privacy
Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us and we will take steps to delete the information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our site and update the effective date. Your continued use of our site after the posting of changes constitutes your acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Ramblers UK Guided Hikes
14 Hilltop Avenue,
Sheffield, South Yorkshire,
S10 2TN
United Kingdom
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